Privacy Policy

The personal information you provide (whether on our platform, in an application for a Go Lend Fund, or elsewhere) will be collected and held by Go Lend Limited and its subsidiaries, for the following purposes:

• Providing our financial products and services to you
• Processing and responding to your web and phone enquiries
• Administration, marketing, operation, security, and management of the Platforms
• Complying with laws, rules, and regulations in New Zealand, or any other country
• Understanding our users' preferences and interests
• Internal research, development, and platform optimization
• Managing our relationship with you and enforcing our platform terms of use
• Targeted advertising and informing you about new features and services
• Evaluating and improving our client service

We collect most personal information directly from you. Occasionally, we may (and you authorize us to) collect information about you from others or publicly available sources.

When dealing with Go Lend by phone or live web/video chat, your conversation may be recorded for training or verification purposes.

Your personal information may be shared with and utilized by:

• Go Lend Limited, its subsidiaries, or related entities (together, the Go Lend Group), including their employees, contractors, advisers, and agents.
• Third parties in New Zealand, Australia, or elsewhere that provide services to the Go Lend Group. (For NZ investors who opt for electronic identity verification in connection with a Go Lend application, your information will be shared with external agencies using a credit file header database to verify your address, but this is not a credit check.) We take reasonable steps to ensure these third parties do not breach the Privacy Act.
• Government agencies (including the FMA and ASIC), regulators, and legal and professional advisers (whether or not disclosure is legally required).
• Any other person or entity where it’s relevant to the purposes above. We may also release personal information for legal compliance, to avoid prejudice to law maintenance and enforcement, to assist with court proceedings, enforce our terms of use, or protect ourselves and others.

We may also release personal information for legal compliance, to avoid prejudice to law maintenance and enforcement, to assist with court proceedings, enforce our terms of use, or protect ourselves and others.

We can also disclose personal information to third parties as instructed and/or authorised by you and in other ways permitted by the Privacy Act and Principles.

Your personal information may also be used by any Go Lend Group member to keep you informed about financial opportunities, products, and services, including by email, text message, online portal, or other electronic means. Any electronic communication offering these will include an unsubscribe option.

The personal information we hold is stored securely by us or our service providers, whether electronically or otherwise. We use a range of security measures to safeguard the personal information we hold.

We and our third-party service providers use cookies, web beacons, and other storage technologies on our platform. Cookies are small text blocks stored on your device, allowing us and third parties to recognize your device, gather information, provide personalized features, measure services, target ads, and track platform traffic.

We may share information collected through cookies (or similar technologies) with third parties (who may also use that information for ad targeting and other purposes described above).

You can prevent new cookies from being installed and delete existing cookies. The procedure depends on your browser. For info on removing cookies, check your internet  browser. You may be unable to make full use of our platform or its integration with Google,  Apple, and Facebook unless you accept cookies.

If there has been an eligible breach of your personal information, we will respond promptly through our notification processes. Eligible breaches include unauthorized access or disclosure of personal information or lost information where unauthorized access or disclosure has occurred, resulting in or likely to result in serious harm to one or more individuals, and where we cannot prevent the likely risk of serious harm with remedial actions.

If we believe there has been an eligible breach, affected individuals and the regulator will be notified to ensure your personal information is protected.

You have rights under the relevant Privacy Act and Principles to find out what personal information we hold about you, obtain a copy, and request corrections to your supplied personal information by contacting Go Lend using the Contact Details below. Any updates to your personal information may be used to update other information held by any Go Lend Group member.

If you have concerns about how your personal information is handled or if you have any questions or concerns about our privacy policy or practices, please contact us using the Contact Details below.

If you do not provide the personal information we request, we may not be able to respond to your enquiry or provide you with the full range of products and services we offer.

If you wish to make a complaint about a breach of this Privacy Policy or the Privacy Principles, you can contact us using the contact details below. Provide us with sufficient details regarding your complaint along with any supporting evidence.

We will refer your complaint to our Head of Compliance, who will investigate and determine the steps (if any) we will take to resolve your complaint. We may contact you if we need additional information and will notify you in writing of the investigation outcome. We aim to respond to and notify you of the outcome within 30 days of receiving the complaint.

If you are not satisfied with our determination, you can discuss your concerns with us further or make a complaint to the New Zealand Privacy Office via www.privacy.org.nz.